FAQ

What is The Great Escape Room®?

The Great Escape Room® is an exciting Sherlock-themed escape adventure that has proven to be a favorite around town. After entering a room with your team, the door is locked behind you. Our rooms are part scavenger hunt and part puzzle-solving. All groups must work together to escape. You have just 60 minutes…will you escape?!

How much time do I need to visit The Great Escape Room®?

You will need about an hour and a half for your visit.

Do I need any special knowledge or skills?

No, this is suitable for anyone who is willing to have fun and keep an open mind.

*Participating in the activity may require climbing a flight of stairs. Please contact us for requirements at your location.

Can my children participate?

Our rooms are designed for ages 12 and up. Younger children may participate only in private events. Participants under 18 require a waiver signed by a parent or guardian. Please click here  to download a waiver for unaccompanied minors.

Can I do a corporate team building event?

Absolutely! We can arrange customized events on site for up to 100 people (maximum varies by location) to meet your team building needs. We also offer a portable event that can accommodate unlimited participants.

Can I have an event at my office/convention/party?

Yes! We offer a portable event that can be customized for any number of participants.

Do I need to purchase all the available tickets?

Absolutely not. Get one or a few and you’ll be teamed with other people in the same game!

What time do I need to arrive?

Please arrive at least 15 minutes before your scheduled reservation time as events will start promptly. If you don’t know when that is, you probably won’t be making it out.

Where can I park?

Please refer to your location’s page for information on parking for each city.

Can I come back and try again?

Yes, we have multiple room themes available. However, each room may only be attempted one time. Please pay attention to which room you are signing up for since you will want to experience a new adventure each time.

New rooms are constantly being developed! To sign up for email alerts about when new rooms will be opening, please click here.

Can I come at a time that’s not listed in the schedule?

Please contact us for special arrangements and we will try to accommodate you.

Do you have team competitions?

Competitions between teams are available at most locations. These must be arranged as a special event. Please contact us and we will accommodate you. All of our experiences, of course, are a competition against the clock.

Can my group have exclusive use of the room?

Yes! Private and customized events may be arranged by contacting us.

What is your cancellation policy?

All sales are final. Exchanges for another time may be provided at management’s discretion.

Top